Shipping Policy
At www.krishnapanditojha.com website we make reasonable efforts to ensure that all spiritual products, digital content, and related materials are delivered in a timely and secure manner. This Shipping & Delivery Policy explains how digital and physical deliveries are managed.
By placing an order, the user agrees to the terms outlined below.
1. Types of Deliveries
1.1 Digital Deliveries
The following items are delivered digitally:
- Astrology reports
- PDF documents
- Course notes and study material
- E-books
- Online consultation details
- Online services photos and videos
Delivery Mode:
Digital items are delivered via voice call, email, WhatsApp, or other electronic communication methods provided by the user.
Delivery Timeline:
Digital deliveries are usually completed within 24–72 hours, unless otherwise specified.
Delays may occur due to technical issues, data verification, workload, or external factors.
Digital delivery shall be deemed complete once the content is sent to the registered contact details provided by the user.
1.2 Physical Deliveries
The following items may require physical shipment:
- Items
- Offerings
- Consecrated items
- Vastu products
- Spiritual products ordered from the website
Delivery Coverage:
- Shipping is available across India
- International shipping may be offered on a case-to-case basis at additional cost, subject to customs and courier policies
2. Order Processing & Shipping Time
- Orders are generally processed within 2–4 working days after confirmation
- Estimated delivery time ranges between 7–12 working days, depending on location, courier service, and logistics
- Delivery to remote or non-serviceable areas may take additional time
Delivery timelines are indicative only and not guaranteed.
3. Shipping Charges
- Shipping charges, if applicable, depend on product weight, size, destination, and courier partner
- Applicable charges are displayed at checkout or communicated prior to dispatch
- Free shipping may be offered on selected items at our discretion
Shipping charges once paid are non-refundable.
4. Order Tracking
- Where tracking is available, tracking details will be shared with the user after dispatch.
- Tracking updates are provided by third-party courier services, and we are not responsible for delays or inaccuracies in tracking information.
5. Failed or Returned Deliveries
- If an order is returned or delivery fails due to:
- Incorrect or incomplete address
- Customer unavailability
- Refusal to accept delivery
- Incorrect contact details
- The customer shall bear the reshipping charges.
- No refund shall be issued for failed deliveries caused by customer-related reasons.
6. Damaged, Missing, or Tampered Items
In case of damaged or missing items:
- The customer must notify us within 24 hours of delivery
- Clear parcel photos and an unboxing video are mandatory
- Complaints raised after 24 hours or without proof may not be entertained
- Resolution (replacement or other action) shall be subject to internal verification and courier partner investigation.
7. No-Shipping Items
Certain spiritual services do not involve physical shipping.
In such cases:
- Only digital confirmation, reports, photos, or videos may be provided
- No physical delivery shall be applicable
8. Third-Party Courier Disclaimer
Physical shipments are handled by third-party courier partners.
This website shall not be liable for:
- Courier delays
- Loss, damage, or misrouting beyond reasonable control
- Customs delays (for international shipments)
Our responsibility is limited to dispatching the order in good faith.
9. Limitation of Liability
- To the maximum extent permitted by law:
- Our liability shall not exceed the value of the product ordered
- We are not liable for indirect, consequential, or expectation-based losses
- Spiritual items are faith-based and symbolic in nature
10. Governing Law & Jurisdiction
This Shipping & Delivery Policy shall be governed by the laws of India, including applicable consumer and information technology laws.
All disputes shall be subject to the exclusive jurisdiction of courts at District and Sessions Court Buxar, Bihar, India, only.
11. Acceptance of Policy
By placing an order or availing any service, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.
Orders are subject to our Terms & Conditions, Privacy Policy, Disclaimer, Refund Policy, and Shipping Policy.