Welcome — this Refund Policy explains how refunds, cancellations, and exchanges are handled for services and products offered by Krishna Pandit Ojha on krishnapanditojha.com.
By purchasing or booking any consultation, course, digital product, or remedial item from this website, you agree to the following terms. Please read carefully before making a purchase.
1. Scope
This policy applies to all paid offerings on this website, including but not limited to:
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Personal astrological consultations (in-person, phone, or video)
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Horoscope analyses and written reports
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Vastu consultations and recommendations
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Online courses, webinars, and digital learning materials
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Digital downloads, e-books, software information, and apps
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Physical remedial items that may be sold in limited quantities
2. General Principle
The services and products provided on this website are primarily advisory, educational, and spiritual in nature.
Because consultations, reports, and digital materials are unique and delivered immediately, refunds are limited and only granted under specific conditions as outlined below.
3. Non-Refundable / Limited-Refund Items
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Personal consultations and bespoke reports: Once a live session or personalized report is completed or delivered, it becomes non-refundable.
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Instant digital downloads: Files or course access provided immediately after purchase are non-refundable, unless there is a verified technical issue preventing access.
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Limited-quantity remedial items: These items are generally non-refundable, except when they are defective or substantially different from their description.
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Change of mind: Refunds are not available for buyers who change their minds, except where required by law.
4. Eligible Refunds — Exceptions
A refund (full or partial) may be considered only in the following cases:
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The delivered product is materially defective or different from what was described.
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You were charged in error (duplicate or incorrect charge).
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A booked service could not be delivered because it was cancelled by the provider, and no suitable reschedule was possible.
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There are technical issues preventing access to a paid course or digital product that cannot be resolved within a reasonable time.
To process a refund, appropriate proof (order ID, screenshots, or other evidence) must be submitted.
5. How to Request a Refund
To request a refund, please email our support team with the subject:
“Refund Request — [Order/Booking #]” and include the following details:
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Full name used for the order
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Order or booking number
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Date of purchase and payment method
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Reason for refund and supporting evidence (screenshots, photos, or recordings)
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Preferred resolution (refund, reschedule, replacement)
📩 Email: contact@krishnapanditojha.com
We will acknowledge your request within 3 business days and begin the review process.
6. Refund Review & Processing
After reviewing your request, we will notify you of our decision and next steps.
If approved, refunds will be processed to the original payment method within 7–14 business days.
Processing time may vary depending on your bank or payment provider.
Partial refunds (for partially delivered services or prorated access) may be issued at our discretion.
7. Cancellations & Rescheduling (Consultations)
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Client-initiated cancellations: Please cancel or reschedule at least 48 hours before your booked consultation. Late cancellations (within 48 hours) may result in forfeiture of the fee.
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Provider-initiated cancellations: If we must cancel your session, you may choose between a free reschedule or a full refund.
8. Chargebacks & Disputes
If a chargeback is filed with your bank before contacting us, your account may be placed on hold during investigation.
If the dispute is resolved in our favor, you will remain responsible for the original charge and any related fees.
9. Changes to This Policy
We may update this Refund Policy periodically.
Any changes will be reflected on this page with an updated Effective Date.
Continued use of the website after updates constitutes acceptance of the revised policy.
10. Contact & Support
If you have questions about this Refund Policy or need help with a refund request, please contact:
📧 Email: contact@krishnapanditojha.com
🌐 Website: www.krishnapanditojha.com